App accessibility

Accessibility statement for MyLearning smartphone apps 

This accessibility statement applies to the MyLearning smartphone applications (https://learn.sssc.uk.com/mylearning/). 

This application is run by the Scottish Social Services Council (SSSC). 

We’ve also made the application text as simple as possible to understand. 

My Computer My Way  and AT Hive has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this application are not fully accessible. You can see a full list of any issues we currently know about in the non-accessible content section of this statement. 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

• contact us at: [email protected] 

• call the SSSC on 0345 60 30 891 

We’ll consider your request and get back to you in 30 days. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our accessibility team over email at: [email protected]. 

Read tips on contacting organisation about inaccessible websites or applications. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

Find out how to contact us and what we have available either through our website’s contact page – https://www.sssc.uk.com/contact-us/ or over the phone at 0345 60 30 891. 

Technical information about this website’s accessibility 

The SSSC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

The MyLearning application is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to labels in the app not being set. We have scheduled to have this work completed in the next version of the MyLearning app which will begin development in September 2024.

Non-accessible content 

There is no non-accessible content on the MyLearning app, however there are some areas of non-compliance which you will find below. 

Non-compliance with the accessibility regulations 

We are doing the following to address the above issues… 

• We know that several text labels are not set correctly within the MyLearning application making screenreader voice over unclear. Labels will still direct you to expected pages on the application, but some of the user interface text (like page headers) are read out with incorrect labels. This error has been raised with the developers and is included on our production roadmap. We have this on our roadmap for work to be completed in 2025. 

• The “dark mode” theme has contrast issues – specifically on Android – that will also need to be addressed in the next app update. We have this on our roadmap for work to be completed in 2025. 

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement. 

Disproportionate burden 

At this time, we have not made any disproportionate burden claims. 

Content that’s not within the scope of the accessibility regulations 

At this time, we have not identified any content that is not within scope of the accessibility regulations. The only exception to this is content you attach to your own learning logs. If there is any content you attach to learning logs that is not accessible, you will need to contact the producer of that content to address any issues regarding accessibility as it not content we have produced. 

3^rd party content

Some of our services include third party content which we have no control over such as external resources you are directed to that are not produced by the SSSC. The accessibility regulations do not require us to manage these kinds of content, but if you have a problem with any of the content hosted on this website, please contact us using the methods above and we will try to help.

Preparation of this accessibility statement 

This statement was prepared on 30th September 2024. It was last reviewed on 30th September 2024. 

This application was last tested on 30th September 2024. The test was carried out by the SSSC. The testing included manual testing, semi automatic testing, and testing with screen readers.