#9 Strategic vision and direction

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#9 Strategic vision and direction

Middle managers in social services act as the key lynchpin between those responsible for strategic vision and direction and those engaged in direct services and support. They contribute in-depth knowledge of frontline practice ensuring that this informs organisational strategy and policy. They develop systems and procedures to enable strategic decisions to be implemented effectively at an operational level. They look outward to the wider external context and inward to the organisation’s internal reality.