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#8 Quality assurance, improvement and performance management
Middle managers in social services oversee the quality of care and support offered to people using services and their carers. They value outcomes that make a difference in people’s lives. They review and evaluate organisational performance at team and service level. They seek to include information that reflects personal outcomes in systems that measure performance and inform plans at all levels.
To earn this Open Badge, you should use the resources on our Step into Leadership website to help you meet the criteria below. You may also wish to reflect on other leadership learning you have undertaken that contributes to you meeting the criteria e.g. a formal leadership programme you have undertaken or leadership learning that has been delivered by your organisation.
Provide evidence that you are able to:
- promote and support a culture of evaluation and continuous improvement
- support and oversee responsive procedures for feedback from people who use services, carers and staff, using this information to drive improvement
- use ‘soft’ information, e.g. qualitative data about personal outcomes, as well as quantitative data and statistical reports, to inform performance improvement
- lead, evaluate and implement systems, procedures and practices that monitor, report and use key aspects of performance,
- communicate effectively with external stakeholders about organisational performance, quality standards and continuous improvement
- demonstrate a commitment to self-evaluation and reflection based on experience and feedback.
You should already hold the Leadership Capability Feedback badge.
Please provide a written statement or link to an audio or video recording showing how what you’ve learned from the resources has contributed to your professional development and informed your practice. There’s no limit to the number of words you can use in your statement although we would suggest 500-1000 words will allow you to reflect your learning effectively. Keep the criteria above in mind when preparing your statement. You can provide your statement on the badge application form or provide a link to your own blog or e-portfolio.
If you want to use a blog or ePortfolio entry as evidence, you might find our guide to preparing and publishing your evidence useful.
Remember, the evidence you provide will be viewable by anyone you show your badge to. Please don’t include confidential or private information within your statement.
Badge issuer
Scottish Social Services Council
Promoting high standards, raising public confidence and developing a trained and trusted social service workforce in Scotland.
Submit your application
The SSSC Open Badge system relies on trust. We trust that the evidence you provide will be of your own work and based on your own skills and knowledge.
By submitting an application you agree to the following statement:
“In studying and completing the activities for this badge, I confirm that all the work provided as evidence will be my own.”
The SSSC will revoke a badge if the evidence provided is discovered to have been the work of someone else.
Your evidence, name, and email address will be sent to the organisation who issue this badge