Making better decisions: Manager – safer recruitment scenario

This Open Badge is awarded to people who work through the safer recruitment scenario on the management section of our Making better…

Making better decisions: Manager – bullying scenario

This Open Badge is awarded to people who work through the bullying scenario on the management section of our Making better decisions…

Informed about dementia

Awarded to people who become 'informed about dementia' and commit to making a positive difference for people living with dementia, their…

Understanding dementia

This Open Badge is available to anybody working in social services who has used our Understanding Dementia eBook. To obtain the badge, you…

Dementia: understanding stress and distress

This Open Badge is available to anybody working in social services who has used our Dementia: Understanding Stress and Distress eBook. To…

Dementia: Personal outcomes

This Open Badge is available to anybody working in social services who has used our Personal Outcomes for People Living With Dementia eBook.…

Engaging with children and young people

This Open Badge is available to anybody working in social services who has used our Engaging with Children and Young People eBook. To obtain…

#1 Keeping people who use services at the centre

Middle managers in social services make a significant contribution to shaping organisational culture and values. They set an example for…

#2 Self-leadership, integrity and personal effectiveness

Middle managers in social services lead and manage others most effectively when their practice is informed by a strong and explicit value…

#3 Leading, managing and developing people

Middle managers in social services are responsible for leading, managing and developing workers as well as role-modelling participatory…

#4 Planning and resource management

Middle managers in social services are responsible for using resources effectively to achieve best possible outcomes. They plan for future…

#5 Leading and managing across boundaries

Middle managers in social services work across professional and organisational boundaries. They recognise that collaborative gain is…

#6 Managing risk and uncertainty

Middle managers in social services are involved in overseeing complex practice issues and dilemmas. They are concerned for the safety and…

#7 Leading and managing change

Middle managers in social services play a pivotal role as change agents within their organisation. Their influence is both downward and…

#8 Quality assurance, improvement and performance management

Middle managers in social services oversee the quality of care and support offered to people using services and their carers. They value…

#9 Strategic vision and direction

Middle managers in social services act as the key lynchpin between those responsible for strategic vision and direction and those engaged in…