#3 Leading, managing and developing people

Middle managers in social services are responsible for leading, managing and developing workers as well as role-modelling participatory…

#4 Planning and resource management

Middle managers in social services are responsible for using resources effectively to achieve best possible outcomes. They plan for future…

#5 Leading and managing across boundaries

Middle managers in social services work across professional and organisational boundaries. They recognise that collaborative gain is…

#6 Managing risk and uncertainty

Middle managers in social services are involved in overseeing complex practice issues and dilemmas. They are concerned for the safety and…

#7 Leading and managing change

Middle managers in social services play a pivotal role as change agents within their organisation. Their influence is both downward and…

#8 Quality assurance, improvement and performance management

Middle managers in social services oversee the quality of care and support offered to people using services and their carers. They value…

#9 Strategic vision and direction

Middle managers in social services act as the key lynchpin between those responsible for strategic vision and direction and those engaged in…

Leadership Capability Feedback Tool for Frontline Workers

You can apply for this Open Badge if you have used the SSSC Leadership Capability Feedback Tool to reflect on, invite feedback on and…