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#8 Quality assurance, improvement and performance management
To earn this Open Badge, you should use the resources on our Step into Leadership website to help you meet the criteria below. You may also wish to reflect on other leadership learning you have undertaken that contributes to you meeting the criteria e.g. a formal leadership programme you have undertaken or leadership learning that has been delivered by your organisation.
Provide evidence that you are able to:
- promote and support a culture of evaluation and continuous improvement
- support and oversee responsive procedures for feedback from people who use services, carers and staff, using this information to drive improvement
- use ‘soft’ information, e.g. qualitative data about personal outcomes, as well as quantitative data and statistical reports, to inform performance improvement
- lead, evaluate and implement systems, procedures and practices that monitor, report and use key aspects of performance,
- communicate effectively with external stakeholders about organisational performance, quality standards and continuous improvement
- demonstrate a commitment to self-evaluation and reflection based on experience and feedback.
Submit your application
The SSSC Open Badge system relies on trust. We trust that the evidence you provide will be of your own work and based on your own skills and knowledge.
By submitting an application you agree to the following statement:
“In studying and completing the activities for this badge, I confirm that all the work provided as evidence will be my own.”
The SSSC will revoke a badge if the evidence provided is discovered to have been the work of someone else.
Your evidence, name, and email address will be sent to the organisation who issue this badge